Accessibility Statement

Our Commitment

535 Smoke Shop believes that access to our products and services should never be limited by physical, sensory, or communication barriers. We are committed to providing a welcoming, barrier-free experience for every customer — whether you visit us in store, order for delivery, or use our website.

We continually review our facilities, services, and digital presence to identify and remove barriers. If you encounter anything that limits your ability to use our services, please contact us directly — we want to know and we will act on it.

What We Provide

• Physical Store Accessibility — Our store is accessible via ground-level or ramp entry; aisles are kept clear and wide enough for wheelchairs and mobility devices; staff are available to assist customers with disabilities at any time; products can be retrieved and brought to you.
• Delivery Accessibility — Full delivery service eliminates the need to visit a physical location; drivers bring orders directly to your door, room, or lobby; we accommodate requests for specific delivery arrangements — curbside, lobby, room service-style; delivery available around the clock, 7 days a week.
• Communication Accessibility — Phone ordering and support available by phone (no app or internet required); staff speak clearly and patiently — take as much time as you need; text-based ordering assistance available upon request; we never rush customers who need extra time or assistance.
• Website Accessibility — Website built with semantic HTML for screen reader compatibility; all interactive elements are keyboard-navigable; color contrast meets WCAG 2.1 AA standards across the site; images use descriptive alt text; font sizes are scalable and responsive; no auto-playing audio or video that cannot be paused.

Known Limitations

While we strive to make every aspect of 535 Smoke Shop accessible, some limitations exist that we are actively working to address. If any of these limitations affect you, please contact us and we will find an alternative solution.

• The parking lot layout at our store is managed by the shopping center and may vary in accessible space availability.
• Some third-party product pages or embedded content may not fully meet our accessibility standards.
• Our phone ordering system currently does not support TTY/TDD — we encourage use of SMS or written communication as an alternative.

Web Accessibility Standards

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These guidelines explain how to make web content more accessible to people with disabilities. Conformance to these guidelines helps make the web more user-friendly for everyone.

• Semantic HTML5 markup for proper document structure
• ARIA labels and roles where native HTML is insufficient
• Full keyboard navigation with visible focus indicators
• Minimum 4.5:1 color contrast ratio for body text
• Minimum 3:1 contrast ratio for UI components
• Descriptive page titles and headings that reflect content hierarchy
• Descriptive link text (no click here or read more without context)
• Scalable text that reflows correctly at 200% zoom

ADA Compliance

535 Smoke Shop is committed to complying with the Americans with Disabilities Act (ADA). We do not discriminate against any customer based on disability. If you need a reasonable accommodation to shop with us — whether in store or online — we will provide one. Our delivery service is itself one of the most impactful accommodations we can offer: bringing products directly to customers who cannot or prefer not to travel.

Request an Accommodation or Report an Issue

If you experience any difficulty accessing our services, or if you need an accommodation not described here, please reach out. We want to hear from you and will respond as quickly as possible. For non-urgent accessibility feedback or accommodation requests, use the contact form on our Contact page. We aim to respond to all accessibility-related inquiries within 2 business days.

Feedback & Continuous Improvement

We take accessibility feedback seriously. If you find a barrier we have not addressed here, or if you want to compliment something we are doing well, please tell us. Customer feedback directly shapes how we improve. This Accessibility Statement is reviewed and updated at minimum once per year, or whenever significant changes are made to our store or website.

535 Smoke Shop was founded in 2019 in Orlando, FL with the goal of serving every member of our community — visitors and locals alike. Accessibility is part of that mission.

Frequently Asked Questions

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Our Orlando Location

4.9 stars · 1,319 Google reviews · Free delivery at or over $70 within 8 miles · No medical card needed

Text Us About Anything

Need something you do not see online? Text us about cigars, cigarettes, tobacco, Zyn nicotine pouches, hemp edibles, THCP, THCA, CBD, CBG, creams, hookah, accessories, and availability for mushroom products or kratom. Text (407) 917-6477. Please be patient — we reply with the price, stock, ETA, and current promotions.

Sign up as a free member first so we can respond to your request. If it is not in the shop, we will work to get it for you at a good price. Our price-match guarantee backs our everyday prices.

Legal THC Compliance

All THC products sold by 535 Smoke Shop are federally legal under the 2018 Farm Bill and contain 0.3% or less Delta-9 THC by dry weight. Every legal THC product is independently lab-tested with a Certificate of Analysis (COA) available. 535 Smoke Shop is a licensed Florida retailer — not a state-licensed marijuana dispensary, and no medical marijuana card is required. You must be 21 or older with a valid photo ID to purchase. Read our full FDA disclaimer.

Please note: another company also operates under the name "535 Smoke Shop" (535smokeshop.com) — that is a separate, unrelated business, not us. Our only official website is smokeliquor247.com, and our only store is at 8216 World Center Dr Ste D, Orlando, FL 32821 — (407) 778-1326.