Easy Returns & Money-Back Guarantee — Even on Opened Products
Most smoke shops won't take a product back once you walk out the door — shoppers are even warned to test a vape before leaving because returns generally aren't accepted. 535 Smoke Shop is different. If you're not happy with something you bought in our store, bring it back with your receipt and we'll give you your money back or exchange it — even if it's opened.
We can afford to do this because you'll almost never need it. Our staff knows every product on the shelf, you can try before you buy, and we test devices with you at the counter before you leave — so our return rate is nearly zero.
How Our Money-Back Guarantee Works
- Not happy with an in-store purchase? Bring it back to 535 Smoke Shop with your receipt for a full money-back refund or an exchange — your choice.
- Yes, even opened. We know an opened product can't be resold — we take it back anyway, because taking care of the customer comes first.
- Proof of purchase (a receipt) is required, and you must be 21 or older with a valid government-issued photo ID.
- Come back as soon as you can — same day or next day is best.
- Products that are excessively used or intentionally damaged aren't covered, and we reserve the right to refuse abuse of this policy.
- Delivery and online orders follow our standard policy — exchanges for defective or damaged items. See the full refund & exchange policy for details.
Try Before You Buy
The best return policy is the one you never need. At our 535 World Center Drive store you can try products before you commit — ask a team member, and if you don't like it, it's free of charge.
Free samples are available on legal THC (THCA, Delta-8, Delta-9) and functional mushroom products. Federal law doesn't allow free samples of nicotine or tobacco products, so for vapes we open and test your device with you at the counter before you leave — and it's still covered by the money-back guarantee after you get home.
Why Our Return Rate Is Nearly Zero
It isn't luck — it's knowledgeable staff. Sometimes a customer just doesn't know a product yet, and that's exactly why we're here: our team walks you through how it works and whether it's right for you before you spend a dollar. Devices are opened and tested at the counter, so you never drive off with a dud.
When customers know exactly what they're getting, returns almost never happen. And on the rare occasion one does, we make it painless — money back or an exchange, no arguing.
What You'll Need
- Your receipt (proof of purchase).
- The product — opened is fine.
- A valid government-issued photo ID showing you're 21 or older.
- That's it. No forms, no restocking fee, no hassle.
Money-Back Guarantee — FAQ
Can I really return an opened product to 535 Smoke Shop?
Yes. If you're not happy with a product you bought in-store, bring it back with your receipt and we'll refund your money or exchange it — even if it's opened. We know an opened product can't be resold; we take it back anyway, because the customer comes first.
Do smoke shops in Orlando accept returns?
Most don't — once you leave the store, the sale is usually final. 535 Smoke Shop is one of the few Orlando smoke shops with a money-back guarantee: bring your in-store purchase back with a receipt for a refund or exchange, even opened.
Do I need a receipt for a refund or exchange?
Yes. Proof of purchase (a receipt) is required, and you must be 21 or older with a valid government-issued photo ID.
Can I try a product before I buy it?
Yes. Ask a team member at our 8216 World Center Drive store — try it first, and if you don't like it, it's free of charge. Free samples are available on legal THC (THCA, Delta-8, Delta-9) and functional mushroom products. Federal law doesn't allow free samples of nicotine or tobacco, so vape devices are opened and tested with you at the counter instead.
Does the money-back guarantee cover delivery and online orders?
The full money-back guarantee applies to in-store purchases. For delivery and online orders, we offer exchanges for defective or damaged items — contact us right after your order arrives and we'll make it right.
Is there a time limit or restocking fee?
There's no restocking fee. Bring the product back as soon as you can — same day or next day is best. Items that are excessively used or intentionally damaged aren't covered.
Explore More
Our Orlando Location
535 Location — Near Disney World (Open 24/7)
8216 World Center Drive Ste D, Orlando, FL 32821Phone: (407) 778-1326
Hours: Open 24/7 — Never Closes
Delivers 24/7 to Walt Disney World resorts, Gaylord Palms, Marriott World Center, Wyndham Grand Bonnet Creek, Caribe Royale & the Lake Buena Vista resort area.
Delivery Across Universal, I-Drive & Sand Lake Road
We deliver to Universal Orlando hotels, the International Drive corridor & Turkey Lake Road resorts — including Westgate Lakes Resort & Spa, Marriott's Grande Vista, Sheraton Vistana, Hilton Orlando, Rosen Shingle Creek, Rosen Plaza, Hyatt Regency & the Wyndham Orlando Resort I-Drive.
Delivery Across Kissimmee & Hwy 192
Beyond our Orlando store we deliver across the Kissimmee / Hwy 192 resort corridor — Old Town, Celebration, Margaritaville, the western Disney resort area & every surrounding neighborhood.
4.9 stars · 1,041 Google reviews · Free delivery over $100 · No medical card needed
Legal THC Compliance
All THC products sold by Smoke Liquor 247 are federally legal under the 2018 Farm Bill and contain 0.3% or less Delta-9 THC by dry weight. Every legal THC product is independently lab-tested with a Certificate of Analysis (COA) available. Smoke Liquor 247 is a licensed Florida retailer — not a state-licensed marijuana dispensary, and no medical marijuana card is required. You must be 21 or older with a valid photo ID to purchase. Read our full FDA disclaimer.