Refund & Exchange Policy — 535 Smoke Shop & Smoke Liquor 247
At 535 Smoke Shop and SmokeLiquor247.com, customer satisfaction is our top priority. We sell high-quality tobacco, vape, hemp-derived products, and liquor across the Orlando area near Disney and Universal. If you are not fully satisfied with your purchase, this refund and exchange policy explains how we can help — for both in-store and delivery orders. In-store purchases are covered by our money-back guarantee — even on opened products.
Exchanges (Damaged or Defective Products)
We offer exchanges for items that are defective, damaged, or not functioning properly (for example, a vape with battery issues). Customers must contact 535 Smoke Shop directly before any exchange, and the product must be returned within a reasonable time (same day or next day recommended) and not be heavily used or tampered with. Our team will inspect the product and provide a replacement of the same item.
Refund Policy (In-Store Purchases Only)
We stand behind our products with a full money-back guarantee. Walk-in customers making local, in-store purchases who are not satisfied can bring the product back with their receipt for a full money-back refund or an exchange — whichever they prefer. This applies even if the product has been opened. Proof of purchase (a receipt) is required, and products that are excessively used or intentionally damaged are not covered. Our goal is simple: happy customers, every time.
Delivery Orders (Online Orders)
For orders placed through SmokeLiquor247.com or our delivery service, there are no refunds once the order is delivered unless the item is defective. Exchanges are available for damaged or non-working products only. Please contact us immediately after receiving your order so we can help.
Opened Products Policy
For health and safety reasons, opened or used consumable products cannot be resold. We take them back anyway. If you are not happy with an opened product you bought in-store, bring it back with your receipt for a full money-back refund or an exchange — taking care of the customer comes first, and we absorb the cost. Come back as soon as you can (same day or next day is best), and the item must not be excessively used or intentionally damaged. Delivery and online orders remain exchange-only, for defective or damaged items.
Contact for Exchanges & Support
All exchange requests are handled directly through 535 Smoke Shop in Orlando, Florida. Contact us immediately after your purchase for the fastest resolution — call (407) 778-1326 (open 24/7).
Additional Policy Terms
We reserve the right to refuse exchanges if the conditions of this policy are not met. All products are sold in compliance with Florida law and age restrictions, and a valid, government-issued photo ID may be required for certain purchases. You must be 21 or older to purchase any product from Smoke Liquor 247. All refund and exchange decisions are subject to applicable Florida law and product-category restrictions.
Our Promise
We are proud to be one of the only smoke shops in Orlando focused on customer satisfaction first. We don't just sell products — we build trust through fast service, quality products, and customer-first support. Not happy with your purchase? Contact us — we'll do our best to make it right.
Refund & Exchange FAQs
Does Smoke Liquor 247 offer refunds?
Yes. Walk-in, in-store purchases are covered by our money-back guarantee: bring the product back with a valid receipt for a full refund or an exchange — even if it's opened. For delivery and online orders placed through SmokeLiquor247.com, we offer exchanges for defective or damaged items rather than refunds once the order is delivered.
Can I exchange a defective or damaged product?
Yes. We offer exchanges for items that are defective, damaged, or not functioning properly, such as a vape with battery issues. Contact 535 Smoke Shop directly before any exchange and return the item within a reasonable time (same day or next day recommended). Our team inspects the product and provides a replacement of the same item.
Can I return an opened product?
Yes. Even though opened or used consumable products cannot be resold, if you're not happy with a product you bought in-store, bring it back with your receipt for a full money-back refund or an exchange. Items that are excessively used or intentionally damaged aren't covered.
Do I need a receipt to make a return or exchange?
Yes. Proof of purchase (a receipt) is required for any refund or exchange. All products must comply with Florida law and age restrictions, and a valid photo ID (21+) may be required for certain purchases.
Our Orlando Location
535 Location — Near Disney World (Open 24/7)
8216 World Center Drive Ste D, Orlando, FL 32821Phone: (407) 778-1326
Hours: Open 24/7 — Never Closes
Delivers 24/7 to Walt Disney World resorts, Gaylord Palms, Marriott World Center, Wyndham Grand Bonnet Creek, Caribe Royale & the Lake Buena Vista resort area.
Delivery Across Universal, I-Drive & Sand Lake Road
We deliver to Universal Orlando hotels, the International Drive corridor & Turkey Lake Road resorts — including Westgate Lakes Resort & Spa, Marriott's Grande Vista, Sheraton Vistana, Hilton Orlando, Rosen Shingle Creek, Rosen Plaza, Hyatt Regency & the Wyndham Orlando Resort I-Drive.
Delivery Across Kissimmee & Hwy 192
Beyond our Orlando store we deliver across the Kissimmee / Hwy 192 resort corridor — Old Town, Celebration, Margaritaville, the western Disney resort area & every surrounding neighborhood.
4.9 stars · 1,041 Google reviews · Free delivery over $70 · No medical card needed
Legal THC Compliance
All THC products sold by Smoke Liquor 247 are federally legal under the 2018 Farm Bill and contain 0.3% or less Delta-9 THC by dry weight. Every legal THC product is independently lab-tested with a Certificate of Analysis (COA) available. Smoke Liquor 247 is a licensed Florida retailer — not a state-licensed marijuana dispensary, and no medical marijuana card is required. You must be 21 or older with a valid photo ID to purchase. Read our full FDA disclaimer.